Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Latest firmware update causing issues

@felix747

Thanks for the post.

Have you already tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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felix747
Level 7

Re: Latest firmware update causing issues

Hello,

I followed your steps and PLUTO is marginally faster, still long pauses when leaving a show and scrolling through the channels.  I'm guessing maybe not enough CPU Hz to power the PLUTO app.

Thank you for the suggestion.

Regards,

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Dawnmj48
Level 7

Re: Latest firmware update causing issues

I’ve had this happen with Pluto and Prime.

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