Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

I have an channel that stopped working.

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I have an channel (ErieNow - local news) that i view daily - it stopped working about 2 weeks ago.

I uninstalled and rebooted no luck.

I reset back to factory settings (painful!!!) - reinstalled - no luck.

I've reached out to the channel's owner - he reports no problems.

I've sent 2 emails to ROKU - it seems nobody answers email .....just like theTIVO folks.

any suggestions are appreciated.......BTW.......Roku Ultra model.

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Roku Employee
Roku Employee

Re: I have an channel that stopped working.

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@wjbernar

Thanks for the note.

I'd recommend continuing to work directly with the channel provider to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on this channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: I have an channel that stopped working.

Jump to solution

@wjbernar

Thanks for the note.

I'd recommend continuing to work directly with the channel provider to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on this channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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