Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Right, that is the model 3100. I have two myself. They are ancient and no longer supported by Roku. You can't get OS 9.2 for it, and Disney requires 9.2. Disney also lists the 3100 as an unsupported player. Time for an upgrade I'm afraid. My 3100 has been in a drawer for about two years because it's so old and slow. Couldn't stand using it any longer.
Dan Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.