Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuDanny-R
Roku Employee
Roku Employee

Re: how can I stop my Disney plus free trial?

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@jacks113 

Thanks for the post.

If you've checked your Roku account online and are unable to see a Disney+ subscription, it would seem that you subscribed to the channel provider directly and you will need to contact the Disney+ support regarding your account.

You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jacks113
Level 7

Re: how can I stop my Disney plus free trial?

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It's confirmed that Roku is billing me for the app. However, on my online account, there are no subscriptions, no billing history, nothing. On my TV, on the other hand, shows my card linked - which is being billed every month. I go to the website listed at the bottom of my TV screen, to "see other payment options", and it directs me right to the page where I add my payment method --- which is not linked on my online account, but is already shown linked on my TV. None of this makes any sense! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: how can I stop my Disney plus free trial?

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@jacks113 

Thanks for the post.

We would recommend that you please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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totobibuk
Level 7

Re: How to Cancel a free trial of Disney+?

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If you still can't cancel for any reason, cancel your credit/debit card and order a new one

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chiltonjh
Level 7

Re: how can I stop my Disney plus free trial?

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I filed a fraud and block payment through my bank who issued my credit/debit card which stopped further charges and they refunded the previous charges. 

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