Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am new to Roku. Activated a premiere unit on 05/16/20 and the express that I ordered and received and set up yesterday 06/01/20. Received the email for a two month free offer for Philo today. Activated it but it only activated the 7 days. So, If I understand the Roku web site there is NO ONE from Roku available to resolve issues? Only chat help from other users? I am old school and still believe that companies need to be responsible for resolving issues for customers.
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I have the same issue and sent an email through the "Contact Us" at the Roku.com website. There is no other way to contact Roku about this through that portal. Got an email response back a day later that said they would look into it and let me know. I bought my new Roku device on 6/6/2020 and activated it on a new Roku account that evening. It would only allow me to set up a 7-day free trial on Philo which expires today so I canceled the automatic renewal.
How hard can it be to check that? Roku needs to correct their system and give everyone that activated a new device 2-months of Philo as promised.
I want to know how to get my 2-months free Philo streaming service immediately. Thank you.
I set up a 7-day free trial of Philo on my brand new Roku device since there was no option for a 2-month free trial and my renewal date was 7 days until I would be charged $20. I tried to contact Roku during this time and still have not heard back from them. I had to cancel the 7-day free trial on the last day before I was charged the $20 per month fee.
I then contacted Philo.com directly and selected the "Chat" option and was immediately connected with a live person who was able to look at my account activity and verify that I had indeed activated a new Roku device on a new Roku account and qualified for the free trial. They set up a billing account directly with Philo and I now have the free trial of Philo. The "chat" option was very easy, user friendly and they were very patient in setting up the free trial which took several minutes. They also have an email and phone option but I did not need to use those. Thank you Philo.
Like @kryonMag I also went ahead and clicked on the 7-day trial and they want you to put in an email for them to send an activation link if you choose to sign up with RokuPay like I did. I'm assuming that's to make sure your account email hasn't already been used for a free trial. They sent the link and my trial end date is 2 months from now.
Same issue here after purchasing a new Streaming Stick+ a few days ago. Unable to add and activate Philo using either the Roku's own "add channel" feature, or from the free trials section under Account Management on the Roku website (after logging into my account).
Unlike @Cooki I did not get an activation e-mail despite several attempts. It didn't arrive in my Spam folder either. I could get e-mails to that account from elsewhere, so it's not a mail server issue.
I suspect that not having a full complement of staff at both Roku and Philo is probably making this even tougher than usual to resolve.