Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Help! How do i cancel a free trial if you cannot access that email?

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I cannot access the email address to cancel the free trials from starz and hbo in Hulu. I am trying to figure out how to cancel it without the email.

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Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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@Cuppycakie1121 

Thanks for the information.

Without the account information, you will likely not be able to make any changes to the trial.

For further assistance, we would recommend reaching out to the channel providers.

You can reach Hulu here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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@Cuppycakie1121 

Thanks for the information.

Without the account information, you will likely not be able to make any changes to the trial.

For further assistance, we would recommend reaching out to the channel providers.

You can reach Hulu here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Help! How do i cancel a free trial if you cannot access that email?

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Your answer might work for Hulu but what about Starz? You didn't mention that in your answer.

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Level 7

Re: Help! How do i cancel a free trial if you cannot access that email?

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I want to cancel STARZ. How do I do that from my Roku?

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Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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@CPO76 

Thanks for the note.

If you subscribed to STARZ through Roku Pay, you will need to log into your Roku account online at my.roku.com and go to Manage your subscriptions. However, if you purchased a STARZ subscription through the channel directly, you will need to contact STARZ for further assistance. You can reach STARZ support here: https://www.starz.com/us/en/faq

For more information about managing your subscription, visit our Support page here: How do I manage or cancel a Roku-billed subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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