Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Cuppycakie1121
Level 7

Help! How do i cancel a free trial if you cannot access that email?

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I cannot access the email address to cancel the free trials from starz and hbo in Hulu. I am trying to figure out how to cancel it without the email.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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@Cuppycakie1121 

Thanks for the information.

Without the account information, you will likely not be able to make any changes to the trial.

For further assistance, we would recommend reaching out to the channel providers.

You can reach Hulu here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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Hi @morylanbernard

Thanks for the post.

You can cancel a subscription or free trial directly on your TV screen. Here's how: 

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
  7. Select Done.

If you need further assistance, feel free to contact Roku support

Let us know if this works for you!

All the best,
Kariza

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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@Cuppycakie1121 

Thanks for the information.

Without the account information, you will likely not be able to make any changes to the trial.

For further assistance, we would recommend reaching out to the channel providers.

You can reach Hulu here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

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CPO76
Level 7

Re: Help! How do i cancel a free trial if you cannot access that email?

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Your answer might work for Hulu but what about Starz? You didn't mention that in your answer.

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CPO76
Level 7

Re: Help! How do i cancel a free trial if you cannot access that email?

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I want to cancel STARZ. How do I do that from my Roku?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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@CPO76 

Thanks for the note.

If you subscribed to STARZ through Roku Pay, you will need to log into your Roku account online at my.roku.com and go to Manage your subscriptions. However, if you purchased a STARZ subscription through the channel directly, you will need to contact STARZ for further assistance. You can reach STARZ support here: https://www.starz.com/us/en/faq

For more information about managing your subscription, visit our Support page here: How do I manage or cancel a Roku-billed subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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morylanbernard
Level 7

Re: Help! How do i cancel a free trial if you cannot access that email?

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My email / [personal information]

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RokuKariza-D
Roku Employee
Roku Employee

Re: Help! How do i cancel a free trial if you cannot access that email?

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Hi @morylanbernard

Thanks for the post.

You can cancel a subscription or free trial directly on your TV screen. Here's how: 

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
  7. Select Done.

If you need further assistance, feel free to contact Roku support

Let us know if this works for you!

All the best,
Kariza

View solution in original post

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