Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Humboldt
Level 7

HBO max

Crashes and goes back to home screen for roku every time i load hbo max . been paying for it and was hoping they would fix it. Don't let me down roku your my go to streamer

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2 REPLIES 2\
Karmagedon
Level 10

Re: HBO max

Make sure you have latest software, uninstall hbo max then add it again.  try the basic steps first and let us know if that helps

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makaiguy
Community Streaming Expert

Re: HBO max


@Karmagedon wrote:

Make sure you have latest software, uninstall hbo max then add it again.  try the basic steps first and let us know if that helps


After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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