Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Badger51
Level 7

Google Play Movies--No Closed captions

When playing a Movie from Google Play Movies on my TCL Smart Tv, I do not receive closed captions.

I have the settings on my Roku TV to always show closed captions, but they do not appear on this channel.

Any ideas?

0 Kudos
1 Reply
makaiguy
Level 20

Re: Google Play Movies--No Closed captions

Some channels are not coded by their owners to observe Roku's standard settings.  I don't know why, I assume it's to keep a similar user interface for their service on all devices.

I don't use Google Play movies so I'm not familiar with their interface.  While viewing a movie try the up and down arrow keys to see if they reveal Google's control options.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos