Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Frozen at home screen

Can’t move from home screen - locked 

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1 Reply
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Roku Employee
Roku Employee

Re: Frozen at home screen

@Lisa1959 

Thanks for the note.

What Roku model device are you using? Do you have a micro SD in your device? If so, we would recommend removing the SD card and trying to reboot your device.

We would also recommend trying to perform a factory reset on your device.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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