Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rr2557
Level 7

Fox News Go & CNBC LIVE not working

I can’t access Fox News Go LIVE nor CNBC LIVE on my Roku. My cable provider is Optimum and I get both of those channels with my cable plan and I can get them on my TVs which have Optimum cable boxes. Roku advises me to remove the apps, restart the Roku and then add back the channels but that didn’t work. Anyone else with this problem?
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2 Replies
blade_005
Level 10

Re: Fox News Go & CNBC LIVE not working

"rr2557" wrote:
I can’t access Fox News Go LIVE nor CNBC LIVE on my Roku. My cable provider is Optimum and I get both of those channels with my cable plan and I can get them on my TVs which have Optimum cable boxes. Roku advises me to remove the apps, restart the Roku and then add back the channels but that didn’t work. Anyone else with this problem?

CNBC LIVE has been streaming on two (2) TCL Roku-enabled TV's today with no issues.
TCL-TV Roku 55P605 (4K HDR & DV) | VIZIO SmartCast SB3651‑E6 Soundbar
TCL-TV Roku 43S425 (4K HDR) | TCL-TV Roku 32S301 (720p)
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rr2557
Level 7

Re: Fox News Go & CNBC LIVE not working

Ok, thanks. I had to log back into CNBC on my Roku Streaming stick but at least it worked and I could watch CNBC LIVE. But I still can’t access FOX NEWS LIVE. Roku customer support just informed me: Thank you for the note. Our channel partner - Fox News is aware if the issue, and is working on an update to help resolve the cable provider authentication issue that some customers are experiencing. We apologize for the inconvenience and have forwarded your note over to our channel partner. Please let us know if you have any further questions or concerns that we can help answer.
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