Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

First HBO Max, Now Peacock... Roku needs to be more flexible

When HBO Max launched in May and wasn't available on Roku I gave Roku the benefit of the doubt and figured AT&T was more to blame in the dispute.  I even contacted AT&T to complain.  But now we're in July - still no HBO Max on Roku - now Peacock isn't available either.  What gives Roku?  I understand this is about ads, sharing profits, user data, etc. but at some point you have to be flexible and give a little.  We purchase Roku devices to be able to access different streaming channels.  While I love Roku devices, I'm not going to be able to justify continuing to use them if they don't carry multiple, major streaming channels.  Please negotiate with AT&T and NBC in good faith and find a way for your devoted users to access these channels.

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Level 8

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

Agreed. I loved my Roku players for years but I'm done buying them. I'll be switching to a different brand shortly. 

I realize you're trying to leverage your user base to make money, but please be aware that it's also turning formerly happy customers into unhappy former customers. 

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Level 8

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

In fact, I have an old Apple TV unit that I'll be switching to as of Aug 1 if Roku continues to not offer HBOMax (I also get a Premier League Pass which will be only on Peacock next season, so I care about that, too).  I've been using my computer and other devices, but that's not acceptable for family viewing.  And once I've gone through the bother of setting up all my accounts for all of my streaming services, it's unlikely that I'm going to want to switch back again very soon.  If Roku pays any attention to these threads I hope they'll get this resolved.

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Level 7

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

It's beyond infuriating. I bought a Roku TV because I didn't want to deal with multiple remotes or apps on my phone. Now more than half my content I have to cast from my phone. 

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Level 8

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

Yep, that's exactly what I'm doing—using an old AppleTV. And now I'll be buying an AppleTV 4K instead of a new Roku device. 

 

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Level 11

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

Roku, and Peacock really need to work harder at reaching agreements faster. In the end the customer always suffers when it comes to these disputes. Roku, and Peacock need customers more than just about anything else, to make their business model thrive. These disputes drive customers away, which in turn costs both parties revenue. It's silly negotiations are always taking this long with just about any new service now days. I think long term Peacock will still continue to thrive either way, but Roku stands much more to lose in the long run. Customers don't want to deal with these disputes like they used to with cable, and satellite. When Roku drives away their fan base with actions like this, they stand much, much more to lose than just potential Revenue from Peacock. They lose any avenue of revenue they had per customer as well, whether that be ad revenue, premium subscription revenue, etc. Roku really needs to start thinking about their strategies in negotiating deals faster, or it will certainly spell their demise in the long run... That was why everyone loved Roku. They worked really hard to get channels for everything that was worthwhile.  Take that away, and it hinders them as a company severely. Super Bowl was a close call. HBO Max... Still nothing. Peacock. Still nothing. What's next that we won't get access to for who knows how long, if ever? That's what Roku's customers are thinking right now. Think about it Roku. Seriously. I'm not saying this out of malice, I'm saying this because I am a fan of Roku, and I want the best for you all.

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Level 8

Roku... HBO Max... Peacock... WANT IT NOW!!!

Almost 3 years ago, we cut the cord and got rid of regular cable TV. We are a family of 4 and stream everything through 3 Roku devices. We have Netflix, Hulu, Prime and Disney+. I signed up for the pre-release "deals" from HBO Max and Peacock, but can't watch either one because of no deal between them and Roku. I'm not interested in a "work around." I don't want to cancel my subscriptions (after already paying for them both) and have to watch them as add-ons through other channels like Hulu or Prime. I want them as channels on Roku. We are in the middle of a pandemic. People are stuck at home. Make a freaking deal already with HBO Max and Peacock!!! Thank you!!

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Level 8

Re: First HBO Max, Now Peacock... Roku needs to be more flexible

Roku really needs to get their **bleep** together because this is getting old.  What good is owning a Roku device if they keep playing hardball with the streaming providers?  The only people losing out in the whole debacle are the paying customers.  I don't like Chromecast but at least they aren't withholding content like Roku and Amazon.  It's not even worth it to own either device anymore. I will never buy another Roku product again.

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Level 8

Re: Roku... HBO Max... Peacock... WANT IT NOW!!!

Agreed.  

I started with the Roku NetFlix Streaming device at the beginning.

I have long praised Roku for being a neutral platform that did not play the same exclusion games as other streamers like Apple and Amazon Fire.  

That is no longer the case.

I have cancelled all of the streaming services that I was getting directly from Roku and I will be moving on to a different device.

This is not the way to treat your loyal customers.

 

 

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Level 9

Roku either adds Peacock or lose me as a customer/promoter

Peacock was offered free to Roku and Amazon. We're not getting it because they want a cut of Peacock's advertising revenue even though they didn't invest a penny in Peacock's startup costs. We're not getting Peacock because the two biggest streaming device companies care less about delivering free content to their customers than trying to squeeze money out of content producers.

"The Peacock app is ready to launch across platforms with the flip of a switch," a Peacock spokeswoman said. "We think it's important for consumers to know that Peacock is free to use and free to any platform who wants to distribute it. If Peacock is not available on a platform at launch, it is not because we didn't make it available, and it's not because we didn't make it available for free."

"Roku said Peacock was trying to launch a service supported by advertising without sharing the ad model with its distribution partners.

I own Roku boxes, sticks, and TVs. I bought and gave them as gifts. I convinced many others to buy Roku products. Maybe I should have figured that Roku, once it dominated the market, would abuse their power. If the Peacock model proves profitable, more network and cable producers will adopt it and cable will either have to do better to compete or give up TV. That might not happen if Amazon and Roku try to squeeze the profits from ads that support their free content. There's no reason to support companies that don't care about supporting their customers.

https://www.cnet.com/news/peacock-roku-amazon-fire-tv-support-entrenching-a-battle-line/?fbclid=IwAR...