Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Fireplace.tv

After paying a couple bucks for Fireplace.tv ,it would not load. F.Y.I. don't bother trying it.

[post moved to appropriate board]

12 Replies
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Roku Employee
Roku Employee

Re: Fireplace.tv

Hi,

Thanks for letting us know about the issue that you are experiencing.

I'd recommend reaching out to Fireplace.tv support directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist.

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Fireplace.tv

There’s no way to reach them Danny.
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Re: Fireplace.tv

Fireplace TV does not load. What is their contact information to have them fix the issue? If there is no contact information I want my payment back.
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Roku Employee
Roku Employee

Re: Fireplace.tv

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Fireplace.tv

TOO LATE! I PURCHASED THE FIREPLACE TV AND THEY CHARGED MY ROKU ACCOUNT BEFORE I EVEN REALIZED THE CHANNEL IS BROKEN! IT WILL NOT LOAD AND MY SCREEN FLASHES VERY FAST!

I TRIED TO CANCEL THE CHANNEL BUT I DO NOT KNOW HOW TO GET CREDIT FOR THE $2 MONTHLY CHARGE.

SUPPORT ....IF YOU ARE LISTENING PLEASE ADVISE. I WOULD RATHER HAVE THE FIREPLACE TV!

 

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Level 7

Re: Fireplace.tv

I DID THAT EXACT THING, REMOVED THE CHANNEL, RESTARTED THE DEVICE.

PLEASE CONTACT FIREPLACE TV AND HAVE THEM FIX THE CHANNEL, NOT WORRIED ABOUT THE $2

I WOULD RATHER HAVE THE CHANNEL NOW!

THANK YOU SO VERY MUCH!

MARY MARY

 

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Level 7

Re: Fireplace.tv

DANNY, THERE IS NO FIREPLACE.TV SUPPORT ON THE INTERNET.

PLEASE HELP!

MARYMARY

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Level 7

Re: Fireplace.tv

YES, PLEASE CREDIT MY ROKU ACCOUNT AND CANCEL THE SUBSCRIPTION.

I WAS CHARGED BEFORE I EVEN FOUND OUT THE FIREPLACE TV WOULD NOT LOAD, WORK, PLAY.

MARYMARY

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Level 7

Re: Fireplace.tv

Same thing just happened to me I want my two dollars back
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