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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Uplander
Level 7

FandangoNow - Movie Store

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FandangoNow disappeared from my ROKU menu. It is listed in Streaming Channels, but 'Can't Add' when I try to add it.
What's up? I have hundreds of dollars of Movies and shows that I own.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Where did FandangoNow go?!

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@LaytonCross 

Thanks for the post.

Have you checked to see if the Movie Store by Fandango is available on the Home screen menu selections on the left hand side?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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15 REPLIES 15\
Tivoburkee
Community Streaming Expert

Re: FandangoNow - Movie Store

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Is it that it's not showing up on the side menu, you think its not working? Look for it at the end of you channels. I have two 3810 stick+ where its on the side menu, but a third where its among the rest of channels. All have the same build.
Edmund
Roku Community Streaming Expert

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Uplander
Level 7

Re: FandangoNow - Movie Store

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"Tivoburkee" wrote:
Is it that it's not showing up on the side menu, you think its not working? Look for it at the end of you channels. I have two 3810 stick+ where its on the side menu, but a third where its among the rest of channels. All have the same build.

It has moved to the 'Streaming Channels' menu, but when I try to 'Add' it says it can't add
atc98092
Community Streaming Expert

Re: FandangoNow - Movie Store

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Just looked at my Roku TV, and Fandango is listed on the left menu as Movie Store by Fandango. Directly below it says TV Store by Fandango. So it's not shown as a separate channel with the others. Might see if it's there for you. 
Dan

Roku Community Streaming Expert

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davidN
Level 7

Re: FandangoNow - Movie Store

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Just upgraded from Roku 3 to the Ultra, Fandangonow store appears on the left side menu for about 10 seconds, then it goes off.  Was told in other forums to browse at my channel lists then go back on the Home menu again but it still doesn't appear, I need to restart my Roku and click on it before the countdown is over to access it again.  

Any help on this would be appreciated since it's no longer available on the channel store.
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DBDukes
Community Streaming Expert

Re: FandangoNow - Movie Store

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"davidN" wrote:
Just upgraded from Roku 3 to the Ultra, Fandangonow store appears on the left side menu for about 10 seconds, then it goes off.  Was told in other forums to browse at my channel lists then go back on the Home menu again but it still doesn't appear, I need to restart my Roku and click on it before the countdown is over to access it again.  

Any help on this would be appreciated since it's no longer available on the channel store.

A few questions that can help narrow down the cause of the issue. First, are you in the United States? That is, actually in the U.S.A. and not just using a VPN that says you are?

If so, now about your model number. Or where you got your Roku Ultra. The suffix on the model number means the distribution channel. That is, where the boxes were shipped when they left the factory. Does your Ultra have an "RW" suffix? Or, if not, did you buy it from Walmart?

The reason is that devices sold through Walmart (the RW devices) usually (if not always) have a slightly different software build. The Movie Store and TV Store option isn't available for those. That means the built-in Fandango Now isn't in that build.

If not Walmart/RW device, go to Settings > Home Screen and look at the options there. One should be Movie Store and TV Store. Is it there? If so, is it set to Show?
DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

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davidN
Level 7

Re: FandangoNow - Movie Store

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"DBDukes" wrote:
"davidN" wrote:
Just upgraded from Roku 3 to the Ultra, Fandangonow store appears on the left side menu for about 10 seconds, then it goes off.  Was told in other forums to browse at my channel lists then go back on the Home menu again but it still doesn't appear, I need to restart my Roku and click on it before the countdown is over to access it again.  

Any help on this would be appreciated since it's no longer available on the channel store.

A few questions that can help narrow down the cause of the issue. First, are you in the United States? That is, actually in the U.S.A. and not just using a VPN that says you are?

If so, now about your model number. Or where you got your Roku Ultra. The suffix on the model number means the distribution channel. That is, where the boxes were shipped when they left the factory. Does your Ultra have an "RW" suffix? Or, if not, did you buy it from Walmart?

The reason is that devices sold through Walmart (the RW devices) usually (if not always) have a slightly different software build. The Movie Store and TV Store option isn't available for those. That means the built-in Fandango Now isn't in that build.

If not Walmart/RW device, go to Settings > Home Screen and look at the options there. One should be Movie Store and TV Store. Is it there? If so, is it set to Show?

Hi DBDukes,

It's all good now, It's a little weird but all good now, there was no changes made on the settings, the movie store will disappear from the menu, i'll browse my channels and go back to the menu and it's back there, this time permanently.
I only did updates no new s/w was pushed except some new channels.
Thanks for your help, it's appreciated. Smiley Happy
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gwdinri
Level 7

Re: FandangoNow - Movie Store

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Check your model number.  They are sending out units purchased directly from Roku with the RW at the end.
I will admit they are replacing mine but who knows how many are out there.
My purchase was in March 2019.
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Ruhernan
Level 7

Re: FandangoNow - Movie Store

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Fandangonow is garbage on Roku 3 it is not available in search. Cannot install

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RokuDanny-R
Roku Employee
Roku Employee

Re: FandangoNow - Movie Store

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@Ruhernan 

Thanks for the post.

Have you checked to see if the Movie Store by Fandango is available on the Home screen menu selections?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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