Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Error RLP-1004

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Check your Network Discovery setting, you can turn network sharing on or off.  This solved the error for me.

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Roku Employee
Roku Employee

Re: Error RLP-1004

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Hi everyone,

Thanks for the posts.

For more information about that channel's specific error codes, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. You can visit Spectrums support page regarding error codes here: https://www.spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom/

You can reach Spectrum support here: https://www.spectrum.net/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Re: Error RLP-1004

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WTH are network discovery settings?  Spectrum Internet went out last night for a few hours and when it came back on we have the basic local channels, but all of the well most of the cable channels get the error RLP 1004.  I’ve checked our connection, reset the modem, reset the Roku, checked the network, system update. I do not find a network discovery setting. 

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Level 8

Re: Error RLP-1004

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Yes we too are having this same exact issue. Any help would be greatly appreciated! 

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Level 7

Re: Error RLP-1004

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I’m having the same issue! Just noticed it this morning. Local channels work but no cable channels. Seeing there’s 3 of us, I’m betting this will resolve itself. Something on Spectrum’s end...

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Level 8

Re: Error RLP-1004

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That’s the first thing I did when i turned it on this morning. Nope. 
thanks anyway. 

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Level 8

Re: Error RLP-1004

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Just tried all that and unfortunately nothing. Local channel fine. As soon as I tried TNT I get the error messsge. 

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Level 7

Re: Error RLP-1004

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Not working here either. Locals are fine, we shouldn't have to reset any settings. 

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Level 7

Re: Error RLP-1004

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I'm having the same issue. Local channels work. No cable. I've uninstalled the Spectrum app and reinstalled. Restarted Roku. Nothing seems to resolve the problem. I'm new to Roku. Any other suggestions?

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Level 8

Re: Error RLP-1004

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I also contacted but was still on hold after 30 minutes, so I hung up With the assumption that maybe they were overwhelmed with calls due to the situation.  Anyone else able to get through?

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Re: Error RLP-1004

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Where is this?  Please give more details.  I uninstalled the spectrum app and reinstalled.  That solved it for 3 minutes then the error message came up again.

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