Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Epix Activation

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I'm following the instructions for Activation and I log into Roku and Epix and don't get shown the activation code screen.

1 Solution

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Roku Employee
Roku Employee

Re: Epix Activation

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@KiadaN 

Thanks for the inquiry.

Have you tried inputting your activation code on Epix's website to activate the channel?

If you need further assistance in activating that channel, we would recommend reaching out to the channel provider. You can reach Epix Support here: https://www.epixnow.com/contact/


Thanks,
Danny

Danny R.
Roku Forum Moderator

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6 Replies
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Roku Employee
Roku Employee

Re: Epix Activation

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@Hokimoto1 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to EPIX directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the EPIX channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.epix.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Epix Activation

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im trying to put in the activation code 

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Roku Employee
Roku Employee

Re: Epix Activation

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@LoveShawnte 

Thanks for the post.

Can you please clarify the issue that you are experiencing? Can you please provide a screenshot so that we can better understand what you are seeing?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Epix Activation

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I got the activation code now what do I do next

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Level 7

Re: Epix Activation

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The activation code is 589643

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Roku Employee
Roku Employee

Re: Epix Activation

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@KiadaN 

Thanks for the inquiry.

Have you tried inputting your activation code on Epix's website to activate the channel?

If you need further assistance in activating that channel, we would recommend reaching out to the channel provider. You can reach Epix Support here: https://www.epixnow.com/contact/


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post