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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Difficult loading FOX news live

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When I try to load Fox news live it comes up with previously aired material. I tried to bring it up five times this morning and all five times it came up and started with old material, some news from February. Sometimes it tries loading but does nothing. Also, my wife just tried loading "Home Town," and it took her twenty minutes.

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Roku Employee
Roku Employee

Re: Difficult loading FOX news live

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@Ragweed66 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to FOX News directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the FOX News channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.foxnews.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 Replies
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Roku Employee
Roku Employee

Re: Difficult loading FOX news live

Jump to solution

@Ragweed66 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to FOX News directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the FOX News channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.foxnews.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Re: Difficult loading FOX news live

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Thanks, Danny. I did all of that and it still wont work like it should. Sometimes it comes up and sometimes it doesn't. It's a tangled web, and has a life of its own. I contacted FOX about it. Seems like many people are having the same problem. I'll "accept this solution" because I have reached out to FOX. Thanks.....

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