Channel Issues & Questions

[Lamusique712]

I just added the DailyBurn Channel to my Roku Premiere and it won't load. It get stuck on the loading page. I've tested the internet connection and done a system restart. All other channels work fine. How can I get this app to work properly?

[RokuDanny-R]

@Lamusique712 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

[dkugler94]

Hi,

I'm having the same issue. I followed the steps outlined below and nothing has changed. Are there any other ways to fix this? 

Thanks! 

[RokuDanny-R]

@dkugler94 

Thanks for the information.

If the issue remains unresolved, I'd recommend reaching out to DailyBurn support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the DailyBurn channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://dailyburn.com/faq

Thanks,
Danny