Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Raymocsll
Level 8

Crackle doesn't launch on Roku Express+. Neither reinstalling, system updates or restarts.

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It only launches from the Roku Channel titles or Featured Free line up. It opened on my Roku 1 before.

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Crackle doesn't launch on Roku Express+

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@Raymocsll 

Thanks for the post.

When removing a channel, please make sure to restart the device before adding the channel back again.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

4 Replies
C_I
Level 12

Re: Crackle doesn't launch on Roku Express+

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I have a Roku Express+ Crackle launches just fine on mine. Try uninstalling and reinstalling the channel. 

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Raymocsll
Level 8

Re: Crackle doesn't launch on Roku Express+

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Already tried, doesn't work. Wrote it in the problem's description, don't know if people can see it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Crackle doesn't launch on Roku Express+

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@Raymocsll 

Thanks for the post.

When removing a channel, please make sure to restart the device before adding the channel back again.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Raymocsll
Level 8

Re: Crackle doesn't launch on Roku Express+

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That did the trick, RokuDanny-R! Channel loaded then I was prompted an activation code.

Thanks a million, and all others who tried to help, also. Smiley Happy