Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Connect to Netflix

I am trying to connect to my Netflix account. When I enter my password I can't enter my two special characters. I can get one to work but not the second one. Besides creating a new password, what else can I do?
2 Replies
Roku Employee
Roku Employee

Re: Connect to Netflix


Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here:


Danny R.
Roku Forum Moderator
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Level 7

Re: Connect to Netflix

I am having the same issue. I just purchased a new 55” 4 series and experience the same issue as I try to setup netflix.

Isn’t there a way to sign into via the roku iPhone app? It asked me if I wanted to do this for Hulu and I didn’t have to enter my username and password during setup.
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