Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Channel store app downloads fail to install

Just today I had to get a new internet modem (same router) and now all of a sudden I can't download any apps from the channel store. Certain apps like youtube tv also wouldn't load. I'm not sure what is going on but when I select add channel I get a message that the "channel install failed".  I've tried numerous apps and none of them work.

I've also validated that the roku shows connected to my network.

Any ideas what could be going on here and how to fix it?

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1 Reply
Roku Employee
Roku Employee

Re: Channel store app downloads fail to install


Thanks for the post.

Are you currently able to stream any content on your Roku device?

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I check the connection to my home network and the internet?
What should I do if I cannot connect to my home network or the internet?

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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