Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 10

Channel "Deep Space" not working

Starting about two weeks ago, channel "Deep Space" has been indicating a problem with their internal servers, but I can't seem to find any reference to the channel on the developer's (Cynogage) web site.

Does anyone else watch this channel, if so, are you having any luck with it?  With contacting the developer?

Bill

Roku 3500X
Roku 4400X
Roku 4661X
0 Kudos
2 Replies
Highlighted
Roku Employee
Roku Employee

Re: Channel "Deep Space" not working

@Williamt100 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: Channel "Deep Space" not working

Ok I tried your fix with the same results. How do I reach out to the channel provider support? No results from Google search.

0 Kudos