Channel Issues & Questions

[NancyH3110]

The Cartoon Network app doesn’t Start up ... I select the channel and it load for a bit and then it goes back to the roku home .... I tried updating and restarting my roku and I still haven’t had any luck .. 

[RokuTannerD]

@NancyH3110  Thanks for reaching out! We recommend starting here to troubleshoot channel issues:

Try following these steps, in order: 

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart.
3. Once your player starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

Let us know if that helps clear up the issue! 

Thanks,

Tanner

[Objective_East]

Having the same issue. Removed the channel, restarted the roku device then reinstalled CN app still did not solve the issue. My cable svc provider is Frontier.

[RokuDanny-R]

@Objective_East 

Thanks for the note.

We would recommend reaching out to Cartoon Network directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Cartoon Network channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.cartoonnetwork.co.uk/contact-us

Thanks,
Danny

[Stephb]

I have the same issue

[dog24]

Same issue here.  Worked until I signed in with my Frontier account.

[sweetp4life]

Same issue here, with Frontier. The channel worked at a limited capacity before logging in to tv provider (frontier). Now channel starts to load and, once a brief view of a skewed home screen pops up, the screen immediately reverts back to the roku home screen. This is the third channel that this has happened with, not including the channels "no longer supported" (e.g., hulu, espn).

[1920princess]

Tried signing in under Spectrum and DirecTV. With the new online activation request. Removed tile and did a system restart. It still will not activate my code. Please help thank you!

[RokuKariza-D]

Hi @1920princess

Thanks for reaching out here in the Community!

I'd recommend following the suggestion provided by @RokuDanny-R above. The channel provider's customer support team is the best one to assist you with this matter.

We appreciate your understanding.

All the best,
Kariza