Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cannot launch Tennis channel

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Trying to launch the Tennis Channel on my Roku Express, which requires going through my cable provider (Ziply). On the activation website, I get a notification that "Your device has been activated. You can now start streaming." However, on the Roku I get the message "You are not authorized to view this content. Try again" HELP!! Thanks.

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Level 7

Re: Cannot launch channel

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Thanks so much for responding. After I posted, I discovered that our tv provider (Ziply) does not carry the Tennis Channel. This was news to me since Frontier (which was recently purchased by Ziply) definitely did carry it. Anyway, I then tried to delete my post but did not see an obvious way to do so.

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Roku Employee
Roku Employee

Re: Cannot launch channel

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@TeenyHS 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Cannot launch channel

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Thanks so much for responding. After I posted, I discovered that our tv provider (Ziply) does not carry the Tennis Channel. This was news to me since Frontier (which was recently purchased by Ziply) definitely did carry it. Anyway, I then tried to delete my post but did not see an obvious way to do so.

View solution in original post

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Level 7

Re: Cannot launch Tennis channel Multiple matches in the US open

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I can get into the Tennis channel but when I push the watch channels button it prompts me to register my TV supplier.  Then after I register I get instructions to activate which I do and It replies that I am now activated and free to watch everything.  But when I return to the Tennis channel it's not there.  At one point I had a men's match on from the Open but no others.   Now I can't find that one.  Can anyone help?

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Roku Employee
Roku Employee

Re: Cannot launch Tennis channel Multiple matches in the US open

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@jaypie56 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Cannot launch Tennis channel Multiple matches in the US open

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same problem isp xfinity/comcast not in list

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