Channel Issues & Questions

[TeenyHS]

Trying to launch the Tennis Channel on my Roku Express, which requires going through my cable provider (Ziply). On the activation website, I get a notification that "Your device has been activated. You can now start streaming." However, on the Roku I get the message "You are not authorized to view this content. Try again" HELP!! Thanks.

[RokuDanny-R]

@TeenyHS 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

[TeenyHS · Accepted solution]

Thanks so much for responding. After I posted, I discovered that our tv provider (Ziply) does not carry the Tennis Channel. This was news to me since Frontier (which was recently purchased by Ziply) definitely did carry it. Anyway, I then tried to delete my post but did not see an obvious way to do so.

[jaypie56]

I can get into the Tennis channel but when I push the watch channels button it prompts me to register my TV supplier.  Then after I register I get instructions to activate which I do and It replies that I am now activated and free to watch everything.  But when I return to the Tennis channel it's not there.  At one point I had a men's match on from the Open but no others.   Now I can't find that one.  Can anyone help?

[RokuDanny-R]

@jaypie56 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

[uroc20]

same problem isp xfinity/comcast not in list