Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't unlock series on Topic

I subscribed to Topic and on April 24th the subscription fee was deleted from my bank account. Since then I am unable to get into locked series. The screens keep saying I need to subscribe or it bounces to another screen saying the item has already been purchased. The next screen says purchase failed/cancelled. If the purchase failed how come my subscription fee was taken out of my account? Help..help..help

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Level 7

Re: Can't unlock series on Topic

I'm having the same issue -  no one on Roku to contact via email or phone and no contact info for Topic.  Beginning to regret my Roku TV!

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Roku Employee
Roku Employee

Re: Can't unlock series on Topic

@Sallymae @JMuellman 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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