Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't find Britbox app

I have just bought a Roku 2 for my elderly mum and I can’t find the britbox app?

Can anyone help please x

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6 Replies
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Roku Employee
Roku Employee

Re: Britbox app

@Juecharx 

Thanks for the inquiry.

What specific Roku 2 model device did you purchase? Where are you currently located?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

BritBox Supports which Roku models?

BritBox requires a Roku 2. But even Roku.com/products/players does not show a Roku 2. I have a 2017 model Roku Streaming Stock Plus. Will this support BritBox?

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Level 19

Re: Roku 2?

@MikeB2000 

Roku 2 is really old (and there's been several of them).  The model number is much more important than the name since Roku inexplicably uses the same names over and over.  What's the model number from Settings->System->About?

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Level 12

Re: Roku 2?


@MikeB2000 wrote:

BritBox requires a Roku 2. But even Roku.com/products/players does not show a Roku 2. I have a 2017 model Roku Streaming Stock Plus. Will this support BritBox?


Yes, the 2017 SS+ is supported:

https://help.britbox.com/hc/en-us/articles/360043212953-Where-can-I-watch-BritBox-

Roku

Download the BritBox app/channel on your Roku device (Roku 2 and later). You can choose to subscribe using your Roku account, or you can first sign up on web and later log in on Roku using your BritBox account. Find out how.

Roku

  1. Follow Roku's instructions to download the BritBox app/add the BritBox channel. If you're having difficulties, make sure your software is up to date. We're not available on Roku 1 as Roku no longer supports this model.
  2. Open the BritBox channel. 
    • If you're already a current or previous BritBox subscriber, sign in. If your Roku and BritBox account share the same email address, click Continue. Otherwise, click Cancel and enter the email address you use for BritBox.
    • If you're a new subscriber, complete the sign-up prompts.
  3. Start watching!
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Level 7

Re: Britbox app

Hi thanks for the reply.

It’s just a  a roku 2 I think and I’m in the uk.

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Level 21

Re: Britbox app


@Juecharx wrote:

Hi thanks for the reply.

It’s just a  a roku 2 I think and I’m in the uk.


There's five different versions of Roku players that used 2 in the name. Three of them are very old and no longer supported, and most likely won't support the BritBox channel. Many channels require newer players, and if the channel isn't in the Channel Store when you browse from the device that's a pretty good indicator it's not available on that device. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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