Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't add media player to home screen.

When I search for Roku Media Player there is NO "add channel" button. The only options are "Go to channel", "Remove Channel" and "View screenshots". Removing channel changes nothing. Channel is not hidden.

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Level 12

Re: Can't add media player to home screen.

What Roku model #/firmware version do you have?

What happens when you select "go to channel"?

Are you sure it isnt on your Home screen (lower down perhaps?)?

Have you restarted your device?

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Level 7

Re: Can't add media player to home screen.

Yeah I updated and turn off and back on again, it did nothing. Ended up adding the channel on the website instead of tv. It took a couple hours but it popped up on home screen.

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Level 18

Re: Can't add media player to home screen.


@Macflizzard wrote:

Yeah I updated and turn off and back on again, it did nothing. Ended up adding the channel on the website instead of tv. It took a couple hours but it popped up on home screen.


When you add a channel via the Roku website, the channel is added to your account.  It will then be downloaded to each of the Roku devices linked to that same account when each unit does its next automatic update check.  You can force an immediate uodate check via Settings > System > System update > Check now.

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