Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can’t Login to NFL Sunday Ticket App

Roku Ultra

Can login to my desktops fine.

Consistently get one of two error messages when trying to login into app on Roku

1. Bad ID/PW combination. Confirmed multiple times they are the right credentials.

2. Oops, there is something wrong with your account. Please contact Customer Service.

Contacted CS, they have escalated to Engineering but so far no progress.

Anyone else having this issue?


It is a student account designed for non DTV television customers.


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Community Manager
Community Manager

Re: Can’t Login to NFL Sunday Ticket App

Thanks for reaching out. 

You will need to contact the channel provider directly to report this type of issue and request assistance logging in. They can assist with investigating any possible issue in their channel, and/or assist you with your login credentials. You can reach NFL Sunday Ticket support here:

Tanner D.
Roku Community Manager
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