Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Re: CBS News no longer available?

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Why would it be working on the app on my TV but not on the Roku? I turned to the Samsung app and it loaded fine although they were broadcasting from their Boston location.

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Level 7

Re: CBS News no longer available?

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I'm having this issue as well starting last night.  I did uninstall the app then reinstall it.  Rebooted, and did a hard-boot as well.  Still have the problem.  I shot a message to CBSN about the issue last night and got an auto response back with a ticket number but no resolution.

 

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Level 19

Re: CBS News no longer available?

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Thanks for letting us know what you're experiencing. CBS is aware of the issue they are encountering in their channel, and working as quickly as they can to help get this resolved. Please continue to check back in the channel until the issue is resolved. If you have additional questions, please reach out to CBS support for more help. https://www.cbs.com/showfeedback/

 

Thanks,

Tanner

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Level 9

Re: CBS News no longer available?

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Tried it again and it is working now.

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Level 7

Re: CBS News no longer available?

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CBS is not working on my Roku device last night it was working WHAT happened?

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Roku Employee
Roku Employee

Re: CBS News no longer available?

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@pmazzuchelli 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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