Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Audio popping/crackling & lip sync issue

Roku streaming stick+ here (with a 4 year old Vizio barely-smart TV and Sonos speakers) but I think it's a Roku-wide issue from other posts.

Today I noticed substantial audio/lip sync lag with YouTube. Also, crackling and popping in all YouTube video selection screens, but only when I moved the highlighting selector around.

TRY THIS FIRST: start a YouTube video, then hit * to bring up the Roku options while watching that video. A menu will slide in from the left, and one option will be "Volume leveling." Make sure that's set to OFF - for me, that fixed both the lip sync in-video AND the audio popping when selecting videos.

This takes 10 seconds and won't make you remove, reset, or reinstall anything. Good luck!

Labels (2)
Level 8

Re: Audio popping/crackling & lip sync issue

Thanks! I was about to go buy a new one, searched one last time just to check. Been looking for a fix since end of December.

Really appreciate it!

Level 7

Re: Audio popping/crackling & lip sync issue

This fixed a crackling audio issue with several video sources on our roku, including YouTube TV. Thank you!

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Level 7

Re: Audio popping/crackling & lip sync issue

I thought the popping and lag was a malfunction with my wifi and a movie I bought legit online earlier, but it continued with a different app and show, so I did this, turned off the “volume leveling” and sure enough, problem solved on both ends. Thank you so much for sharing! 

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