Channel Issues & Questions

[Texzilla]

I have several Roku devices or TVs that are working fine without this issue.  On a my sharp Roku TV, my amazon Prime app loads fine, but boxes are empty on all screens.  If I select a program it will play. 

all other apps working fine.

[blade_005 · Accepted solution]

I have one TCL Roku TV that will occasionally have the same issue. Prime Video will open with no thumbnails for shows. I think it is just a memory resource issue. I normally do a SETTINGS -- SYSTEM -- POWER - SYSTEM RESTART -- RESTART and let the TV and Roku reboot and then Prime Video will open and display the thumbnails.