Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Amazon launches but all boxes are empty

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I have several Roku devices or TVs that are working fine without this issue.  On a my sharp Roku TV, my amazon Prime app loads fine, but boxes are empty on all screens.  If I select a program it will play. 

all other apps working fine.

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Level 13

Re: Amazon launches but all boxes are empty

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I have one TCL Roku TV that will occasionally have the same issue. Prime Video will open with no thumbnails for shows. I think it is just a memory resource issue. I normally do a SETTINGS -- SYSTEM -- POWER - SYSTEM RESTART -- RESTART and let the TV and Roku reboot and then Prime Video will open and display the thumbnails.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | Fire TV Stick 4K
TCL Roku-TV 43S425 (4K HDR) | Fire TV Stick 4K
TCL Roku-TV 32S301 (720p) | Fire TV Stick 4K

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Highlighted
Level 13

Re: Amazon launches but all boxes are empty

Jump to solution

I have one TCL Roku TV that will occasionally have the same issue. Prime Video will open with no thumbnails for shows. I think it is just a memory resource issue. I normally do a SETTINGS -- SYSTEM -- POWER - SYSTEM RESTART -- RESTART and let the TV and Roku reboot and then Prime Video will open and display the thumbnails.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | Fire TV Stick 4K
TCL Roku-TV 43S425 (4K HDR) | Fire TV Stick 4K
TCL Roku-TV 32S301 (720p) | Fire TV Stick 4K

View solution in original post