Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
As of this afternoon: Selected a movie on Roku channel, it played 4 ads, then kicked out to Resume/PlayFromBeginning/etc options, I chose Resume, got another 4 ads, repeated a third time. Selected another movie, seemed to be fine. Went to Prime, made selection, got the main prime video logo--and nothing else except the prime logo flashing/stuttering on/off with blank screen. Unplugged everything, rebooted--same thing all the way through testing. Advice, please? All thanks!
We believe this issue is resolved now. We would recommend trying to remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
I use a Roku Express 3310x with composite connection (not HDMI). I just tried to log into the Amazon Prime Videos channel. The screen flashed for a bit like it was logging in, flashed again and then gets stuck without ever bringing up the titles or even kicking me back to the home screen (a problem I have read about on this forum). I have tried uninstalling the channel, shutting off the device and then reinstalling the channel, but I have the same issue. I took the device over to my other TV which uses the HDMI connection and everything worked fine except I had to re-register. I reconnected it to my composite-only TV and the same problem persists. Seems like a resolution problem. Does anyone have any suggestions? Thank you, kindly!
We have the same issue, started same day with #Roku Express+. We cleared cache, removed #Prime Video app, turned off power to Roku for 2 minutes, added app back and it still will not connect to Prime Video. All other channels working fine. Please offer additional suggestions. Thank yo
Yup, we are, too. Same old problem. Seems like every few months, Prime Video stops working when using Roku's Express+. When I click on Prime Video, the logo comes up, then the screen goes black. That's it. Nothing happens. I've restarted Roku, and even did a hard reboot. This is a recurring problem, so I'm not even going to bother trying all the other "fixes" that Roku recommends. And, the problem isn't Amazon, as some Roku support person claimed. I've gone through this too many times. It requires support from Roku, and until then, it won't get fixed. Hello, Roku? Are you there?
Amazon Prime Video and Audio stopped working 10/2/2020 - tries to load but then goes to the blue screen and does nothing. Checked for new updates, restarted ROKU, even tried to go back to previous updated version with no luck.