Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
@MoAk wrote: At least 4 people have confirmed my suggestion to disable Roku screensaver also worked for them, I let the Roku tech group know. It appears to work for Roku Ultra but I don't know about other models. Good luck everyone.
Thank you! Disabling the screensaver on my Roku Ultra fixed the problem for me. For those that need the navigation steps:
Settings > Theme > Screensaver wait time > Disable screensaver
@NealF Thanks for following up here. If the same issue isn't occurring in any other channels on your Roku device, I would recommend following up directly with Amazon Prime support to report the issue, and request additional help. Content delivery is managed by each channel provider within their channels, including the content delivery mechanisms that are used to stream content inside the channel. The channel provider would be able to best assist with these types of issues. You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html
Please keep us posted from there if there any other questions we can help answer!