Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
@NealF Thanks for following up here. If the same issue isn't occurring in any other channels on your Roku device, I would recommend following up directly with Amazon Prime support to report the issue, and request additional help. Content delivery is managed by each channel provider within their channels, including the content delivery mechanisms that are used to stream content inside the channel. The channel provider would be able to best assist with these types of issues. You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html
Please keep us posted from there if there any other questions we can help answer!