Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I noticed that Amazon Prime Video is not available in the store for a greek account. Amazon Prime Video is available for the greek audience in general. Is there a specific restriction that I'm not aware off ?
Thanks for letting us know about the issue that you are experiencing.
As @atc98092 mentioned, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you would want to contact Amazon Prime to inquire further about whether they offer their channel/service on the Roku platform in your region.
Hello. So I raised the issue with the Amazon Prime Video support. Their official reply is the following.
Amazon: I've checked with our Primevideo internal team and found that Amazon is available in Roku device in greece it is just the Roku Appstore doesn't have the app added to it, Amazon has no issues with the Roku in your location request you to please manually contact Roku Customer service to check with them because Amazon doesn't have control over the Roku Appstore
Me: From what I understand from Roku's reply "channels may not be available on your device in that location, based on each channel provider's discretion" Me: are you tell me the opposite?
Amazon: There is a primevideo app available for people at your location, I've checked with our internal team its Roku appstore which doesn't have the primevideo app. It t might a small patch updated needed from Roku and it should fix.
Thank you, Amazon finally acknowledged the issue. They mentioned that they sent my feedback to their development teams, so that they can take necessary actions to avail Prime Video on Roku in the near future.