Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tivoburkee
Community Streaming Expert

Amazon Prime Tv purchases missing?

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On the Amazon Prime app under my Stuff there's usually four lines, tv watchlist, Movie Watchlist, Tv purchases, and Movie Purchases, the Tv purchases is missing and all the titles with it. Smiley Sad

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime Tv purchases missing?

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@Tivoburkee 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime Tv purchases missing?

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@Tivoburkee 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Brookeisold
Level 7

Re: Amazon Prime Tv purchases missing?

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My purchases in prime are not showing up on my Roku express. The issue is not prime because I can see all of my purchases on the phone app. 

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mhart71
Level 7

Re: Amazon Prime Tv purchases missing?

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I am having same issue on firesticks and roku. But app on ipad and iPhone are fine. I wasted an hour with support and got nowhere. Updated devices. Reinstalled apps. Logged in and out and in. Restarted devices. Now they want me to factory reset all 4 devices. No thank you!  This is obviously an issue on their end. 

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