Channel Issues & Questions

[Tivoburkee]

On the Amazon Prime app under my Stuff there's usually four lines, tv watchlist, Movie Watchlist, Tv purchases, and Movie Purchases, the Tv purchases is missing and all the titles with it.

[RokuDanny-R · Accepted solution]

@Tivoburkee 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

[Brookeisold]

My purchases in prime are not showing up on my Roku express. The issue is not prime because I can see all of my purchases on the phone app. 

[mhart71]

I am having same issue on firesticks and roku. But app on ipad and iPhone are fine. I wasted an hour with support and got nowhere. Updated devices. Reinstalled apps. Logged in and out and in. Restarted devices. Now they want me to factory reset all 4 devices. No thank you!  This is obviously an issue on their end.