Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tivoburkee
Level 21

Amazon Prime Tv purchases missing?

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On the Amazon Prime app under my Stuff there's usually four lines, tv watchlist, Movie Watchlist, Tv purchases, and Movie Purchases, the Tv purchases is missing and all the titles with it. Smiley Sad

Edmund
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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime Tv purchases missing?

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@Tivoburkee 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon Prime Tv purchases missing?

Jump to solution

@Tivoburkee 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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