Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

A&E and Trvl Channels no longer work

While A&E and Trvl channels worked at first, neither work now on any of my ROKU tvs.  I only get a msg saying "This content available to viewers who receive Trvl Channel as part of their pay TV subscription."  I DO have a pay TV subscription to Spectrum which includes this channel.  A&E msg says "0066 No account return from UPDA" whatever that is.  Any suggestions on how to fix this?  I can't find  a site or telephone number to ask ROKU directly.

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Level 21

Re: A&E and Trvl Channels no longer work

You may know you have a paid subscription, but you typically have tell the system that by logging each channel app into that subscription using your cable/satellite login credentials.  For most apps you can find this as an item under their Settings.  Look for something saying 'sign in', 'authenticate', 'activate', or similar.

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