Cameras & doorbells

[Snyderman83]

My camera was working great for about 5 days then all of a sudden it stopped recording any events and does not notify me of any motion or sound events. I got this to watch my mailbox because I've had credit cards stolen from my mailbox along with other identity sensitive material. The live feed works fine and I can record manually. I've check all settings, there are no rules in place effecting it. The detection zone is set and camera is adjusted in the PIR area. I even stood in front of the camera and started waving my arms. It's not recording, it's not detecting. I have turned it off and back on several times. Nothing is working. The online support page says it can not be factory reset. I feel like I got a defective device or something. I'm not happy, but I guess you get what you pay for and since it was one of the cheapest home security cameras I could find I should have known it wasn't going to be what I expected. I'm so disappointed because I already gave it a 5 star review before it stopped working. 

[RevDM1]

Just a question, did your free trial run out?  Without a subscription you can only view live video it won’t store events in the cloud. 

[RokuDanny-R]

Greetings @Snyderman83 

Welcome to the Roku Community and thanks for posting regarding your Roku Smart Home Wireless Outdoor Camera.

Please be aware that you can factory reset Roku Smart Home devices. Have you already tried performing a factory reset on your Roku Smart Home Camera to see if you are still experiencing the same issue occur?

For more information about how to perform a factory reset on your Roku Smart Home Camera, visit our Support page here: Factory reset your smart home device

Please keep us posted what you find out and if you need further assistance, we will be more than happy to assist you. We look forward to hearing back from you!

Thanks,
Danny