Forum Discussion

heelsgo's avatar
heelsgo
Reel Rookie
3 years ago

Wireless Doorbell No Video or Pic - will not connect

I installed the wire free doorbell and chime last week along with and outdoor camera. It all worked seamless for a few days.  The door bell video then became unresposive with out pics or video. The c...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

heelsgo 

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

savannahtruitt's avatar
savannahtruitt
Newbie
3 years ago

I am actually experiencing the same exact thing right now and I’ve only had it a month and it’s doing exactly what you described. I’ve tried everything and can’t get a response:(

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    savannahtruitt 

    Thank for the post.

    How far is the wireless doorbell from the chime? Have you tried moving the chime closer to the doorbell to see if that helps with the issue you are experiencing?

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny

  • heelsgo's avatar
    heelsgo
    Reel Rookie
    3 years ago

    I suppose at this point I will only have to assume Roku is unable to provide service or warranty for thier camera and doorbell products for the homeowner .  Live and learn ... should have went with the RIng