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Jolinar
Binge Watcher

What happened to motion tagging

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Why in the **bleep** has the motion tagging option been removed on the roku cameras?! I like seeing what the **bleep** its detecting, and only my 360 camera has the option anymore. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: What happened to motion tagging

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Hi @Jolinar,

Greetings from the Roku Community!

We want to update you about your concern regarding motion tagging on your Roku Camera. 

Our Roku-appropriate team has confirmed that the lack of motion tagging is by design. This feature is no longer available for Roku Cameras with firmware version 6.0 or later. We appreciate your understanding and encourage you to reach out if you have any further questions.

Cheers,
Riamie

 

Riamie D.
Roku Community Moderator

View solution in original post

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RokuRiamie-D
Community Moderator
Community Moderator

Re: What happened to motion tagging

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Hi @Jolinar,

Thanks for posting in the Roku Community! We are glad to have you here.

We are here to assist you today regarding your concern about the Motion tagging being missing on your Roku camera settings. No worries, we are here to help.

Motion tagging is not removed from the Roku Smart Home cameras. If this is missing from your Roku camera, we recommend you try the following:

  1. Ensure your Roku Smart Home app and device firmware are up to date
  2. Uninstall and resinstall the app
  3. Try again to turn on motion tagging
    > Tap Home from the navigation bar
    > Select your camera
    > Tap More
    >Toggle Motion tagging 

For more help, please visit our Roku support article: How to adjust motion detection settings on your Roku Smart Home camera or video doorbell

We hope you find this information helpful. Please let us know if the issue persists.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
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Jolinar
Binge Watcher

Re: What happened to motion tagging

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Well i knew Uninstaller and reinstalling the app would be a complete waste of **bleep** time. It changed NOTHING. Everything was fine with the tagging until my cameras apparently updated then it stopped showing it and I couldn't remember where the option even was. My 360 camera is the only one doing that like it should and I found the option ON THAT CAMERA but it is NOT there on the normal cameras, as shown in this screenshot, and yes I hit update on the camera as well it again changed nothing, so something y'all must've done that removed the **bleep** option

1000005838.jpg

 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: What happened to motion tagging

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Hi @Jolinar,

Thank you for your response.

We would like to take a closer look into this matter. Are you unable to see the "More" option (three-dot icon) on your Roku Cameras? This option is where you'll find the Motion tagging.

If it's still not there, please send us a screenshot of the screen so we can investigate further. Also, provide us with the following details:

  • Model of the Camera
  • Roku Smart Home app version
  • Firmware version of the Camera
  • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

We look forward to your update!

Cheers,
Riamie

Riamie D.
Roku Community Moderator
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Jolinar
Binge Watcher

Re: What happened to motion tagging

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Omg dude that screenshot i had in my last post WAS of the more options showing you very clearly that that option is NO LONGER THERE! I'm including in this post a screenshot of the device info

1000006144.jpg

 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: What happened to motion tagging

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Thank for you the clarification @Jolinar,

We would like to coordinate this with our Roku-appropriate team. Please provide us with the following:

  • Roku Smart Home app version
  • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

Thank you for your cooperation.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
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Jolinar
Binge Watcher

Re: What happened to motion tagging

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OK submitted a log and the log ID is 58-418-708

And the app version is 3.1.3.388 from what I found going into apps on my phone and going to the Smarthome app

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RokuRiamie-D
Community Moderator
Community Moderator

Re: What happened to motion tagging

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Hi @Jolinar,

Thank you for providing the details precisely!

Rest assured, we have forwarded your information to our Roku-appropriate team for review. We will update you once we have further information about this matter.

Thank you for your understanding.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
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RokuRiamie-D
Community Moderator
Community Moderator

Re: What happened to motion tagging

Jump to solution

Hi @Jolinar,

Greetings from the Roku Community!

We want to update you about your concern regarding motion tagging on your Roku Camera. 

Our Roku-appropriate team has confirmed that the lack of motion tagging is by design. This feature is no longer available for Roku Cameras with firmware version 6.0 or later. We appreciate your understanding and encourage you to reach out if you have any further questions.

Cheers,
Riamie

 

Riamie D.
Roku Community Moderator
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