I have the Roku Indoor Camera 360°SE, wired. When I connect to the camera via the app on my phone, I can barely hear the person on camera and they can barely hear me when I try to talk to them. I don't hear the alarm / siren at all. I do not have any issues with audio with my other products: Video Doorbell & Chime SE or Outdoor Camera SE.
I have not yet been contacted by the Roku Support Team.
From similar topics in this community, I have tried posted instructions from Roku with no resolution. This included:
-Check if the Roku Smart Home app is up to date.
-Check the firmware for the Roku Camera is up to date.
-Power cycle:
-Unplug and then plug back in your camera.
-Perform a factory reset:
-Before performing this step, you should submit an app log.
-Delete the device from the Roku Smart Home app and set it up again like new.
-Roku Camera:
-If there is a microSD card inserted, remove it.
-With the Roku Camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
-Wait at least 30 seconds for the unit to initialize.
-This process can take up to 5 minutes. It's rare, but it's possible.
-The LED status light on the device will change from Solid Red to Flashing Red.
-The device is now ready to be set up again.
Info on my device:
Roku Indoor Camera 360°SE, wired
Model CP1000R
Firmware 3.1.1.2864
Plug in version 2.30.1.6
I am monitoring via my Samsung Galaxy S9 (SM-G960U) running Android version 10.
I purchased and activated in November / December 2022.
I welcome contact from Roku Support as to what can be done to resolve my audio issue.
Thank you!
