Not getting any help! Poor customer service
I’ve contacted Roku about my cameras not updating firmware and basically get a run around! I was told a week and a half ago and “technician” would be in contact with me… nothing happened. Contact sup...
Forum Discussion
Hi Katmaree,
Greetings from the Roku Community!
We regret hearing about this experience, and we really do apologize for the inconvenience this has caused.
We have verified your account, and it appears that one of our Support teams has already dealt with this issue and taken appropriate action. We would suggest continuing to work with them, as they would be able to assist you further regarding this.
Best regards,
Rey
You say one of your teams has “dealt” with the issue. The issue has not been dealt with if there is no solution.
