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Martinez0510197
Newbie
‎05-04-2023 12:44 AM

My roku camera is not recording how do I factory reset and how would I fix it so it's recording

My cameras are not recording anymore. I'm already shut down new words at time. I don't know how to factory reset but please help me

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1 REPLY 1
RokuDanny-R
Retired Moderator
‎05-04-2023 08:28 AM

Re: My roku camera is not recording how do I factory reset and how would I fix it so it's recording

Greetings @Martinez0510197 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home device. 

Do your cameras that are no longer recording have a Roku Smart Home subscription linked to them on your Roku account? Please be aware that for event video recording, a Roku Smart Home Camera will require a Roku Smart Home subscription.

Please keep us posted and we will be more than happy to assist you further. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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