Solved
Initial setup not working of indoor camera
"Ready to connect" repeated over and over. I'm on 2.4, I'm a foot from the router. No connection, wi-fi and bluetooth on. Phone connected to the network. Roku just trash?
Hi Dmoffett85,
Welcome to the Roku Community!
Thank you for bringing to our attention that your Roku camera is not connecting to the Roku Smart home app, even the brand-new Roku cameras. We would be more than willing to assist you with this concern.
We would like to know the following details below to further look closely into the issue.
- How far is your modem and router from your Roku cameras?
- What are your network frequencies? (For example, do you have 5 GHz and 2.4 GHz networks?)
In the meantime, we recommend you try the following:
- Restart your modem
- Unplug it from the power source
- Wait for 10 seconds.
- Wait until the modem is completely loaded before you connect again the camera to the internet
- Check if your Roku Smart Home app is up to date
Make sure the app is running the latest version by visiting your app store.
- iOS: Open the App Store® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
- Android: Open the Google Play™ store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.
We hope these troubleshooting steps help you to resolve your issue.
Regards,
Riamie
