Forum Discussion

envcat's avatar
envcat
Binge Watcher
2 years ago
Solved

Roku box keeps restarting

Hi, more and more my Roku box restarts when I'm watching something or selecting a channel. Does it need an SD card, or do I need a new box? Any ideas how to fix this? 

app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi envcat,

    Thank you for the post!

    The device you are using can no longer support the most recent features. This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream the channels you currently have. However, you may lose access to some channels over time as those channel partners make updates. If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. You can also access this offer by signing into your Roku account and visiting the following website here.

    If you have any other questions or concerns, please let us know.

    Regards,

    John

12 Replies

Replies have been turned off for this discussion
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! envcat,

    Thanks for the post,

    We're glad to help you with the issue of your Roku device restarting.

    • What Roku device are you using right now?
    • Is this the first time you set up/activated this Roku TV/device? If NOT, is this the first time you have experienced this issue?
    • What do you see on your screen when you’re trying to play content?
    • Is the issue happening on all contents/channels or is this isolated to 1 content/channel?
    • Are you getting any error messages or error codes when trying to play content?

    Please keep us updated on any new information so we can continue assisting you. We are looking forward to hearing back from you.

    Thanks,

    Arjiemar

    • envcat's avatar
      envcat
      Binge Watcher
      2 years ago

      Hello, did you receive the emailed response yesterday?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi envcat,

        Thank you for keeping us posted, and we appreciate the additional information!

        Please make sure that all the cables are firmly plugged in and securely attached.

        Let us know how it works, and we will continue to assist you further.

        Regards,

        John

    • envcat's avatar
      envcat
      Binge Watcher
      2 years ago
      Hello, It is a Roku 2.
      In the middle of a program or starting one on any app/channel, it will freeze and restart Roku.
      It is NOT the first time I set up or activated the device.
      The trend of the restart is definitely worse recently / in 2024.
      No error messages are displaying.
      Thanks.
      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi envcat,

        Thank you for keeping us posted here in the Roku Community!

        We appreciate you providing these details. We will work with you to know what went wrong so we can assist you further and fix the issue.

        Kindly perform the following steps below and see if they can resolve the issue:

        1. Using the included USB cable and USB power adaptor (if included), connect your streaming player to a working power outlet in the wall. Do not power on or plug at the back of the TV, for it may not get enough power to keep the Roku device going.
        2. Restart your network router to refresh the connection between your internet and Roku device.
        3. Restart your Roku Player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
        4. If the issue persists, connect your Roku device to a network router (If you have one) and observe if it is still happening.

        Let us know how it goes, and we'll be glad to further assist you.

        Kind regards,

        Eunice