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sherithaneal3's avatar
2 years ago
Solved

Bet plus not working on my TV

I can't watch bet plus on my tv
  • RokuTakashi's avatar
    2 years ago

    Hi, sherithaneal3

    Thanks for posting, and welcome to the Roku Community.

    We acknowledge your concern. May we know when you first encountered this issue? Also, what behavior does the channel exhibit referring to the issue?

    Additionally, kindly follow the steps below as a troubleshooting step to resolve the issue you've encountered.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Please keep us posted on how this works.

    All the best,
    Kash

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Greetings from the Roku Community, 752455!

    We see that your BET channel isn't working on your TV and we're here to assist.

    Please follow the troubleshooting steps provided below:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add the channel.

    If the problem persists and occurs only on one channel, please get in touch with BET customer service support for additional help and clarification. Please note that most of the content on the Roku platform is from streaming channels that are managed and updated independently by the channel's provider.

    Thanks,
    Jharra