Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Anonymous
Not applicable

We deactivated our account and are still getting billed. Anyone know how to resove this issue?

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We no longer have an account so I can't log into customer support for billing issues. It was deactivated so our log in and password are no longer valid. There doesn't seem to be a human to speak or chat with online. Appreciate any insight anyone might have,

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RokuDanny-R
Roku Employee
Roku Employee

Re: We deactivated our account and are still getting billed. Anyone know how to resove this issue?

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@Anonymous 

Thanks for the post.

If you are being charged through Roku and you do not see any charges or subscriptions through your Roku account, then the charges that are showing up are most likely not from Roku.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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7 Replies
Anonymous
Not applicable

Re: We deactivated our account and are still getting billed. Anyone know how to resove this issue?

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Today we were billed through Roku for a Starz subscription; something we never initiated. We've never used the Starz app. Look like we have to go through conflict resolution with our bank. A business that does not offer telephone customer support is suspicious. Lesson learned.

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RokuDanny-R
Roku Employee
Roku Employee

Re: We deactivated our account and are still getting billed. Anyone know how to resove this issue?

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@Anonymous 

Thanks for the post.

If you are being charged through Roku and you do not see any charges or subscriptions through your Roku account, then the charges that are showing up are most likely not from Roku.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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johnnie111
Level 7

Re: We deactivated our account and are still getting billed. Anyone know how to resove this issue?

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i had pureflix for 2 months and never got to watch it on tv so they said to call ya no one there to talk to i want my money back for 2 months on my card this is bull **bleep**  ya take my money and cant watch it from roku i have yo order it from them only 

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RokuDanny-R
Roku Employee
Roku Employee

Re: We deactivated our account and are still getting billed. Anyone know how to resove this issue?

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@johnnie111 

Thanks for the post

Did you purchase the Pureflix subscription through Roku Pay or through the channel provider directly? If you purchased the subscription through Roku Pay and need further assistance, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

However, if you purchased the subscription through the channel provider directly, you will need to contact Pureflix support for further assistance. You can reach them here: https://support.pureflix.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator
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zuli7161966
Level 7

Re: We want deactivated

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we need this account close  please have this close and we should not be charge  we never ask for this and I do not want it taken out our account  any more please give phone number to contact so we can get this resolved and not have any more money taken out of our account thanks 

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Barkel
Level 7

Re: Speaking to a live agent!

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PLEASE HELP ME CANCEL RUKO

Joyce Barkel

[personal information removed]

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RokuDanny-R
Roku Employee
Roku Employee

Re: We want deactivated

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@zuli7161966 @Barkel 

Thanks for the post.

For more information about how to close your account, visit our Support page here: How do I close my Roku account?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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