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Level 7

Waiting on RMA instructions

I had a replacement request for a faulty Roku Express accepted on 1/11/20.  I have been waiting on the RMA instructions since then.  I have the support request number, which I think is separate from the RMA number.  There have been references in the communications from Roku support to a return warehouse location, which I have not received yet either.  How long does a replacement request usually take to process?

3 Replies
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Roku Employee
Roku Employee

Re: Waiting on RMA instructions

@khardy-bmt 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Waiting on RMA instructions

Exactly the same problems 2/26 the procedures with roku web page and roku cs are not consistent.Still no rma nor where to ship the defective unit back to.

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Roku Employee
Roku Employee

Re: Waiting on RMA instructions

@PJA 

Thanks for the note.

Please feel free to send me a PM if you are still in need of assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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