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EmcyPaul
Level 7

Verizon Disney+ Promotion & Roku Subscription Management

I recently received the 12 month subscription for Disney+ through Verizon as a promo for setting up a new account. I already had a Disney+ annual subscription (which was purchased through my Roku in December 2019). While completing the Verizon sign-up, it indicated that my existing Disney+ subscription would "pause", and then restart once the Verizon promo subscription ended. Perfect! However, I just received an email from Disney+ that since my existing subscription was purchased through my Roku (and not directly from Disney), I may need to change my subscription through Roku account to avoid being charged. The only option I have on Roku.com is to cancel my Disney+ membership. Since I've only held the Disney+ subscription 7 months, I don't want to cancel.

My question: Will the annual Disney+ subscription I purchased through Roku "pause" for the next 12 months, and then restart once the Verizon promotion ends? What are my options?

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Verizon Disney+ Promotion & Roku Subscription Management

@EmcyPaul 

Thanks for the post.

Subscriptions purchased through Roku Pay are not linked or related to a subscription purchased directly to a channel provider.

If you have more questions regarding your account subscription through the channel provider directly, we would recommend reaching out to their support team. You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Duckogram
Level 7

Re: Verizon Disney+ Promotion & Roku Subscription Management

Clear as mud. Exact same issue looking for a simple direct answer. Do I cancel my Roku monthly subscription or does it pause while Verizon is picking up the tab?

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