Verizon Disney+ Promotion & Roku Subscription Management
I recently received the 12 month subscription for Disney+ through Verizon as a promo for setting up a new account. I already had a Disney+ annual subscription (which was purchased through my Roku in December 2019). While completing the Verizon sign-up, it indicated that my existing Disney+ subscription would "pause", and then restart once the Verizon promo subscription ended. Perfect! However, I just received an email from Disney+ that since my existing subscription was purchased through my Roku (and not directly from Disney), I may need to change my subscription through Roku account to avoid being charged. The only option I have on Roku.com is to cancel my Disney+ membership. Since I've only held the Disney+ subscription 7 months, I don't want to cancel.
My question: Will the annual Disney+ subscription I purchased through Roku "pause" for the next 12 months, and then restart once the Verizon promotion ends? What are my options?
Subscriptions purchased through Roku Pay are not linked or related to a subscription purchased directly to a channel provider.
If you have more questions regarding your account subscription through the channel provider directly, we would recommend reaching out to their support team. You can reach Disney+ support here: https://help.disneyplus.com/csp