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Rrschulte
Level 7

SundanceNow subscription fail

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I have paid $59.99 for a year subscription through January 20201. however, when I go to watch anything on the SundanceNow channel it asks me to become a member to stream the show. What gives? I’m not double paying for a subscription 

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RokuDanny-R
Roku Employee
Roku Employee

Re: SundanceNow subscription fail

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@Rrschulte 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: SundanceNow subscription fail

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@Rrschulte 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Goldenfire
Level 7

Charged for an annual subscription that was canceled several months ago

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I discontinued Sundance Now several months ago. It expired 8/7/20. But yet today, I was charged for another year ($64.19). Why?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charged for an annual subscription that was canceled several months ago

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@Goldenfire

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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