Accounts, Billing, & Orders

[Rrschulte]

I have paid $59.99 for a year subscription through January 20201. however, when I go to watch anything on the SundanceNow channel it asks me to become a member to stream the show. What gives? I’m not double paying for a subscription 

[RokuDanny-R · Accepted solution]

@Rrschulte 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Goldenfire]

I discontinued Sundance Now several months ago. It expired 8/7/20. But yet today, I was charged for another year ($64.19). Why?

[RokuDanny-R]

@Goldenfire

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny