Accounts, Billing, & Orders

[Willieshores]

Roku sent me an upgrade offer for the Roku stick+ for 34.99. I click on it and go to the Roku site which then says it’s 39.99. I add to the cart and go to check out which then says it’s 49.99.

what’s up with this?

[Silvermoon]

I'm having the same issue. It's asking for a promo code but there wasn't one in the email.

[RokuDanny-R · Accepted solution]

@Willieshores @Silvermoon 

Thanks for the posts.

For further assistance with placing an order with an offer, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[coffeetogo]

LOL YES I have and so have other, logged in clicked on the offers, see get this or that for X amount go to check out and no discount is applied pay full price.  I just got one in my email upgrade and saveon roku streaming stick+ for 34.99 click on it, it takes you to a page that then changes to 39.99, go to check out and it changes to 49.99 and yes I am logged in.  I have talked to several people who have this same problem.  You make offers to customers most who have been using roku for many years and actually there is no limited offer it does not actually exist it is just fake offers.  There is no reason to ever upgrade any roku device because there is zero support.  why do you have a contact us page when you can not contact anyone?

[RokuDanny-R]

@coffeetogo 

Thanks for the post.

Please see my previous post and our Support team will be able to assist you further.

Thanks,
Danny

[coffeetogo]

LOL are you kidding me? you send people to a support page were there is no support, no way to actually contact any one.

[coffeetogo]

You send people to the support page, go to where it says contact us and it brings you right back to the page with drop down boxes that help no one.  THERE IS ZERO WAYS TO ACTUALLY CONTACT ANYONE.